- When will my order be shipped/when will it arrive?
- What's the status of my order/how do I track my order?
- Do you offer Gift Certificates?
- Will my credit card be charged immediately?
- Why should I become a registered user?
- How do I change or cancel an order?
- What are my payment options?
- Are purchases on this website really tax free?
- What's the difference between "Order Date" and "Ship Date"?
- What countries do you ship to/what about duties?
- If I send my package as a gift, will the recipient receive the invoice?
- What is your return policy?
- Where do I ship my return/exchange?
- How should I ship my return or exchange?
- When will my credit card be refunded?
- Do you have a size chart?
- Can you tell me when new products or special promotions are announced?
- What is the Address Book and how do I use it?
- I bought your product on eBay, is it authentic?
- Is my personal and credit card information safe on your website?
When will my order be shipped/when will it arrive?
If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Please allow up to 5 business days for orders with Moto products to ship.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated
What's the status of my order/how do I track my order?
Once you have placed an order, you can check on its status at any time. To track your order from this page, click here. Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information.
Do you offer Gift Certificates?
Gift Certificates can be ordered in various amounts. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website. Click here for more information.
Will my credit card be charged immediately?
Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you that your order has been shipped and your credit card has been charged.
Why should I become a registered user?
There are a number of advantages in being a registered user. You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. As a registered user, you'll be eligible to receive e-mail updates on new products, sales, events and other special announcements. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.
How do I change or cancel an order?
To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We only accept Visa, Mastercard, American Express, and Paypal.
Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the state of California.
What's the difference between "Order Date" and "Ship Date"?
On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. Please note that Moto orders may take up to five business days to ship out once the order is placed.
What countries do you ship to/what about duties?
We're proud to offer international shipping. Please click here for a list of countries and their respective shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply an estimated cost. Please contact your customs office for more information. Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.
If I send my package as a gift, will the recipient receive the invoice?
Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form.
What is your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Please check the fit and sizing of your product before removing tags. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after receipt of product for an exchange or refund. Merchandise returned after 21 days will only be accepted for a store credit. Product must be returned within 14 days of date the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags.
Receipt date of products is determined by tracking information provided by shipping companies.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased via this website.
All merchandise sold on sale is final sale and cannot be returned unless it is damaged or we sent the wrong item.
Returns will only be accepted with a completed return form. Please contact Alpinestars Ecommerce Customer Service to receive a return form at firstname.lastname@example.org, or call +1 (800) 409-0903.
Please return products to:
Alpinestars Inc. Attn: ECOMMERCE RETURNS 2780 w. 237th Street Torrance, California 90505
Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Click here, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible. For boots and shoe returns, place the shoe box inside a shipping box. To be properly processed, your return/exchange must include a completed return form. Click here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Do you have a size chart?
Yes. Click here to view our complete size chart.
Can you tell me when new products or special promotions are announced?
What is the Address Book and how do I use it?
Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you. Click here to update your address book.
I bought your product on eBay, is it authentic?
We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.