What is your return policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Please check the fit and sizing of your product before removing tags. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after receipt of product for an exchange or refund. Merchandise returned after 21 days will only be accepted for a store credit. Product must be returned within 14 days of date the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags. Receipt date of products is determined by tracking information provided by shipping companies. We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an return because you would like a different size, style or color, you will be charged for shipping on your new order for the different size, style or color. The return value is determined by the last retail price of the item. Please contact Alpinestars Ecommerce Customer Service to receive a return form at email@example.com, or call +1 (800) 409-0903.
Please note: We do not accept returns on products that were not purchased via this website. All merchandise sold on sale is final sale and cannot be returned unless it is damaged or we sent the wrong item. Returns will only be accepted with a completed return form. Please note: We do not accept returns or offer refunds on gift certificates. Gift certificates do not have a cash value.
Where do I ship my return/exchange?
Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange.
How should I ship my return or exchange?
Pack and seal your box securely, in the original packaging if possible. For boots and shoe returns, place the shoe box inside a shipping box. To be properly processed, your return/exchange must include an RMA form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.