F.A.Q.
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Welcome to our help page. We've listened to
your feedback and have made it easy to find the information
you're looking for. This page is broken down below into the
following categories: Top Questions Asked,
Ordering, Shipping,
Returns and Miscellaneous.
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| TOP
QUESTIONS ASKED |
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| What are your shipping fees? |
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Order Total
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Ground
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2nd Day
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Next Day
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Delivery in 5-7 Business Days
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Delivery in 2 Business Days
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Delivery by Next Business Day
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1 item
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$6.95
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$14.95
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$26.95
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2 items
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$7.95
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$15.95
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$27.95
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3 items
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$8.95
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$16.95
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$28.95
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4 items
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$9.95
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$17.95
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$29.95
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5+ items
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$10.95
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$18.95
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$30.95
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Please note: Technical gear and other items may be subject to additional shipping fees based on the weight of the product. Any additional fees will be clearly displayed prior to checking out. |
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When will my order be shipped? When
will it arrive?
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If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Please allow 2-3 additional days for Auto Technical orders to ship, and up to 5 days for Moto Technical orders to ship.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. |
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What's the status of my order? How
do I track my order?
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Once you have placed an order, you can check
on its status at any time. To track your order from this page,
click here. Once an order
has shipped, you will receive a shipment confirmation e-mail
that will contain your tracking information. |
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| Do you offer Gift Certificates? |
Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website.Click here for more information. |
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| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you that your order has been shipped and your credit card has been charged. |
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| ORDERING
QUESTIONS |
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Why should I become a registered user?
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There are a number of advantages in being a registered user. You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. As a registered user, you'll be eligible to recieve e-mail updates on new products, sales, events and other special announcements. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now. |
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How do I change or cancel an order?
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To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. |
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What are my payment options?
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We accept Visa, Mastercard and American Express. |
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| Are purchases on this website really
tax free? |
Yes - we collect sales tax only in states
where we have a physical presence. Currently, sales tax only
applies to the state of California. |
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| SHIPPING
QUESTIONS |
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| What are your shipping fees? |
|
Order Total
|
Ground
|
2nd Day
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$6.95
|
$14.95
|
$26.95
|
|
2 items
|
$7.95
|
$15.95
|
$27.95
|
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3 items
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$8.95
|
$16.95
|
$28.95
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|
4 items
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$9.95
|
$17.95
|
$29.95
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|
5+ items
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$10.95
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$18.95
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$30.95
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Please note: Technical gear and other items may be subject to additional shipping fees based on the weight of the product. Any additional fees will be clearly displayed prior to checking out. |
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| What's the status of my order? How
do I track my order? |
Once you have placed an order, you can check
on its status at any time. To track your order from this page,
click here. Once an order
has shipped, you will receive a shipment confirmation e-mail
that will contain your tracking information. |
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| How do I know that my order has been
shipped? |
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. |
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When will my order be shipped? When
will it arrive?
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If your order was placed Monday through Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day; if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
Please allow 2-3 additional days for Auto Technical orders to ship, and up to 5 days for Moto Technical orders to ship.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. |
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What's the difference between "Order
Date" and "Ship Date"?
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On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date. |
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What countries do you ship to? What
about duties?
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We're proud to offer international shipping. Please click here for a list of countries and their respective shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country, we are not able to supply an estimated cost. Please contact your customs office for more information. Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services. We do not make any profit on our shipping services to international customers. Also, we are required by law to disclose the full value of the package contents and cannot alter this value. |
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| Do you ship to P.O. boxes or APO/FPO
addresses? |
For security reasons, we do not currently
ship to P.O. boxes or APO/FPO addresses. |
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| If I send my package as a gift, will
the recipient receive the invoice? |
Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form. |
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| RETURNS
& EXCHANGES |
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| What is your return/exchange policy? |
We guarantee our merchandise to be free
of manufacturing defects and will accept any defective item
for refund or exchange. Unwashed, unworn, unused or defective
merchandise may be returned within 21 days after purchase for
an exchange or refund. Merchandise received after 21 days will
be subject to a 15% restocking charge. Merchandise received
after 60 days will only be accepted at our discretion for a
store credit.
We will only refund shipping charges if we sent the wrong item
or the item sent was defective. If you are making an exchange
because you would like a different size, style or color, you
will be charged for shipping on your exchange. The return/exchange
value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were
not purchased via this website.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an
amount greater than your purchase amount.
Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.
All merchandise sold on sale is final sale and cannot be returned unless it is damanged or we sent the wrong item. |
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Where do I ship my return/exchange?
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Returns and exchanges must be mailed to the
address on our return form. You must use our return form to
properly process your return/exchange. Click
here, click on "View Order" and on the following
page click on the "Return or Exchange Items" link. Follow the
easy steps, print the final page and include it in your return
box. |
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How should I ship my return or exchange?
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Pack and seal your box securely, in the original
packaging if possible. To be properly processed, your return/exchange
must include a completed return form. Click
here, log in, click on "View Order" and on the
following page click on the "Return or Exchange Items" link.
Follow the easy steps, print the final page and include it in
your return box. You should ship your return/exchange with a
carrier who will provide your package with a tracking number
to ensure that your package does not get lost. Packages must
be returned prepaid. We do not accept COD. |
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When will my credit card be refunded?
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Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. |
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| MISCELLANEOUS
QUESTIONS |
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Where can I find a store near me that
sell your products?
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Finding a store near you that sells our products
is easy, just go to our store
locator page. |
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Do you have a size chart?
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Yes. Click
here to view our complete size chart. |
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Can you tell me when new products
or special promotions are announced?
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Yes. Simply register
with us and you will be eligible to receive e-mail updates on
new products, sales, events and other special announcements.
Click here
to get started. |
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What is the Address Book and how do
I use it?
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Registered users can store the addresses of
their friends and family online, so when you want to send a
gift, you don't have to search for his/her address...we'll hold
on to it for you. Click
here to update your address book. |
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| I bought your product on eBay, is
it authentic? |
We have been getting complaints from customers
who have purchased on eBay (or other auction/web sites) in regards
to counterfeit products. To be sure that you're not buying a
counterfeit product, we suggest you shop on our website or from
one of our authorized retailers. |
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| Is my personal and credit card information
safe on your website? |
Yes. We've taken several steps to ensure all
information received from our online visitors is secure from
unauthorized access and use. All transactions are completed
on a secure server. In secure mode, your computer and our server
send data back and forth in an encrypted format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here. |
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