U.S. SHIPPING
Orders will generally be shipped within one (1) - two (2) business days after receipt of payment and depending on availability of goods.
All orders shipped at a flat rate cost of $9.99. Estimated delivery time is 2-5 days. Shipping companies do not guarantee a delivery timeframe.
For consumer protection, all orders are subject to review. On occasion, this may extend the processing time of your order. For questions regarding order, please call – (US) 1-800-409-0903 / (INT) +1-310-891-0222 / Email: orderstatus@alpinestars.com.
INTERNATIONAL SHIPPING
We are currently only able to ship to addresses within the United States of America. Please contact your local Alpinestars distributor for details of your closest dealer.
Refused Shipments: If you refuse shipment of your order, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred upon shipping the package. These expenses will be deducted from your order refund.
WHAT IS YOUR RETURN POLICY?
We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – (US) 1-800-409-0903 / (INT) +1-310-891-0222 or contact us here.
- Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
- Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)
- Alpinestars will not accept merchandise after 30 days.
- Product must be returned within 14 days once the Return Merchandise Authorization (RMA) is issued, and must be returned in original packaging with tags.
- Shipping charges will only be refunded if the item you have received is incorrect or damaged.
- Refund value is determined by the last retail price of the item.
- All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
- Returns will only be accepted with an RMA form.
- We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).
If the item you ordered becomes defective from wear and use, please contact – Product / Warranty Support team - (US) 1-800-438-2577 / (INT) +1-310-891-0222,
or contact us here.
CAN I RETURN AN ALPINESTARS PRODUCT THAT I ORDERED FROM ANOTHER RETAILER?
We do not accept returns on products that were not purchased from the Alpinestars.com website. If you ordered a product from another retailer, you may contact our Product / Warranty Support team – (US) 1-800-438-2577 / (INT) +1-310-891-0222, or contact us here.
WHERE DO I SHIP MY RETURN?
If you would like to make a return, please contact Customer Service to request an RMA form. The return address, along with directions, will be provided with the RMA form upon issuance. Please include the RMA form within the returned shipment. Returns will only be accepted with an RMA form. To request an RMA form, please contact – (US) 1-800-409-0903 / (INT) +1-310-891-0222, or contact us here.
HOW DO I SHIP MY RETURN?
Pack and seal your box securely, in the original packaging if possible. For boots and shoe returns, place the shoe box inside a shipping box. To ensure that your return package arrives to our warehouse successfully, Alpinestars suggests shipping your return package with a tracking number. Packages must be returned prepaid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once Alpinestars receives your returned merchandise, your refund will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
